{"id":261069,"date":"2026-07-13T18:06:28","date_gmt":"2026-07-13T15:06:28","guid":{"rendered":"https:\/\/1kitap1.com\/en\/foundations-of-marketing-8e-john-fahy-david-jobber-svend-hollensen-david-jobber-svend-hollensen\/"},"modified":"2026-07-13T18:06:28","modified_gmt":"2026-07-13T15:06:28","slug":"foundations-of-marketing-8e-john-fahy-david-jobber-svend-hollensen-david-jobber-svend-hollensen","status":"publish","type":"post","link":"https:\/\/1kitap1.com\/en\/foundations-of-marketing-8e-john-fahy-david-jobber-svend-hollensen-david-jobber-svend-hollensen\/","title":{"rendered":"Foundations Of Marketing, 8e &#8211; John Fahy;David Jobber;Svend Hollensen; &#038; David Jobber &#038; Svend Hollensen"},"content":{"rendered":"<figure style=\"text-align:center;margin:0 auto 1.5em;\"><img decoding=\"async\" src=\"https:\/\/1kitap1.com\/en\/wp-content\/uploads\/2026\/07\/53387be2cf454d01.jpg\" alt=\"Foundations of Marketing, 8e - John Fahy;David Jobber;Svend Hollensen; &#038; David Jobber &#038; Svend Hollensen book cover\" style=\"max-width:300px;width:100%;height:auto;box-shadow:0 4px 12px rgba(0,0,0,.25);border-radius:4px;\"\/><\/figure>\n<blockquote>\n<p>British Library Cataloguing in Publication Data A catalogue record of this book is available from the British Library Portfolio Manager: Rosie Churchill Content Developer: Umeeka Raichura Content Product Manager: Ali Davis Marketing Manager: Ros Letellier Text design by Kamae Design Cover Design by Adam Renvoize Published by McGraw-Hill Education. Copyright \u00a9 2026 by McGraw-Hill Education. All rights reserved.<\/p>\n<p>No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw-Hill Education, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Fictitious names of companies, products, people, characters and\/or data that may be used herein (in case studies or in examples) are not intended to represent any real individual, company, product or event.<\/p>\n<p>ISBN-13 9781526850638 ISBN-10 152685063X eISBN-13 9781526850645 \u00a9 2026. Exclusive rights by McGraw-Hill Education (UK) Limited for manufacture and export. This book cannot be re-exported from the country to which it is sold by McGraw-Hill Education (UK) Limited. G11118 XXX 2025. OceanofPDF.com Page v Dedication To Vinette For love and laughter John Fahy To Jonna, Julie, Nanna, and my grandkids, Wilma, Walter, Hannah and Oliver Svend Hollensen OceanofPDF.com Page vi About the Authors John Fahy is Professor of Marketing at the University of Limerick in Ireland and Adjunct Professor of Marketing at the University of Adelaide, Australia.<\/p>\n<p>He has a distinguished track record of teaching and research in the fields of marketing and business strategy. In particular, he is known for his work in the area of marketing resources and capabilities, and how these factors impact on organizational performance. He is a founder member of the MC21 group, which conducted research on marketing resources and performance across 15 countries. An eclectic thinker, his work draws on insights from marketing strategy, behavioural economics, evolutionary psychology and neuroscience.<\/p>\n<p>Other current research interests include customer value, evolutionary perspectives on marketing, and strategic leadership. He is the author of more than 100 refereed articles and his work has been published in several leading titles, including the Journal of Marketing, Journal of International Business Studies, Journal of Business Research, Journal of Marketing Management, European Journal of Marketing, International Business Review and the Sloan Management Review.<\/p>\n<p>His Journal of Marketing paper on sustainable competitive advantage has been cited more than 2,800 times.<\/p>\n<\/blockquote>\n<p><em>This is a short excerpt from the opening of &ldquo;Foundations of Marketing, 8e&rdquo; by John Fahy;David Jobber;Svend Hollensen; &#038; David Jobber &#038; Svend Hollensen, quoted for review and introduction purposes. All rights belong to the copyright holders.<\/em><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" 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href=\"https:\/\/1kitap1.com\/en\/foundations-of-marketing-8e-john-fahy-david-jobber-svend-hollensen-david-jobber-svend-hollensen\/#Reading_Word_Statistics\" >Reading &amp; Word Statistics<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/1kitap1.com\/en\/foundations-of-marketing-8e-john-fahy-david-jobber-svend-hollensen-david-jobber-svend-hollensen\/#Most_Frequent_Words\" >Most Frequent Words<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/1kitap1.com\/en\/foundations-of-marketing-8e-john-fahy-david-jobber-svend-hollensen-david-jobber-svend-hollensen\/#Table_of_Contents\" >Table of Contents<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Book_Information\"><\/span>Book Information<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>Unique ID:<\/strong> 53387be2cf454d01<\/li>\n<li><strong>File Extension:<\/strong> .pdf<\/li>\n<li><strong>File Size:<\/strong> 150,906,479 bytes (143.916 MB)<\/li>\n<li><strong>Title:<\/strong> Foundations of Marketing, 8e<\/li>\n<li><strong>Author:<\/strong> John Fahy;David Jobber;Svend Hollensen; &#038; David Jobber &#038; Svend Hollensen<\/li>\n<li><strong>ISBN:<\/strong> 9781526850638, 9781526850645, 152685063X<\/li>\n<li><strong>Pages:<\/strong> 992<\/li>\n<li><strong>Language:<\/strong> English (en)<\/li>\n<li><strong>Digital Edition Created:<\/strong> 2026-02-23T19:28:15+00:00<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Reading_Word_Statistics\"><\/span>Reading &amp; Word Statistics<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li><strong>Estimated Reading Time:<\/strong> 1403.62 minutes<\/li>\n<li><strong>Total Words:<\/strong> 280,724<\/li>\n<li><strong>Total Characters:<\/strong> 1,941,269<\/li>\n<li><strong>Average Words per Page:<\/strong> 282.99<\/li>\n<li><strong>Average Characters per Page:<\/strong> 1956.92<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Most_Frequent_Words\"><\/span>Most Frequent Words<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>marketing (2789), com (2359), available (1444), accessed (1365), www (1193), brand (1098), https (1086), product (832), market (795), customer (743), research (707), business (687), customers (687), products (659), new (649), example (646), brands (583), consumer (574), advertising (557), social (553), consumers (551), sales (525), journal (524), company (512), also (509), page (495), price (492), like (479), one (463), media (462), strategy (457), online (453), service (423), content (416), management (410), companies (385), value (380), many (370), per (367), marketingweek (367), see (365), figure (348), used (337), use (331), data (324), anonymous (323), information (319), services (314), october (306), exhibit (305), campaign (297), key (293), june (293), warc (273), distribution (271), cent (270), between (265), time (260), january (258), chapter (257), digital (253), world (252), process (250), april (246), february (246), july (239), important (232), people (231), need (231), september (229), needs (228), august (227), prices (226), news (223), pricing (222), review (220), global (218), growth (218), experience (216), case (213), communications (212), oceanofpdf (207), different (206), organizations (204), approach (203), times (201), markets (201), financial (198), costs (196), high (190), first (190), article (190), using (189), cost (189), march (189), purchase (188), years (187), analysis (187), study (186), number (185).<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Table_of_Contents\"><\/span>Table of Contents<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>Page 2: Table of Contents and Preface<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 2: Cover Page<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 4: Title Page<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 5: Copyright Page<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 6: Dedication<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 7: About the Authors<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 10: About the Digital Contributors<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 13: Brief Table of Contents<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 15: Detailed Table of Contents<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 23: Case List<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 24: Vignette List<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 24: Marketing Spotlight<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 24: Marketing in Action<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 25: Critical Marketing Perspective<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 26: Preface to the Eighth Edition<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 26: The eighth edition<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 28: Learning about marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 29: Acknowledgements<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 29: Authors\u2019 acknowledgements<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 30: Guided tour<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 31: Chapter outline and Learning outcomes<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 31: Marketing Spotlight<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 31: Marketing in Action<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 32: Critical Marketing Perspective<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 32: Exhibits, figures and tables<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 33: End-of-chapter case studies<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 34: End-of-chapter material<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 35: Transform learning with Connect\u00ae<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 37: Connect\u00ae for Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 37: Application-Based Activities (ABAs)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 37: Case Studies<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 38: Test Bank<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 39: Smarter studying with SmartBook<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 39: The ReadAnywhere App<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 41: Create and Custom Publishing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 42: Improve your Study, Research &#038; Writing Skills<\/li>\n<li>Page 43: Chapter 1: The Nature of Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 43: Part 1: The Market-Led Organization<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 45: Chapter 1 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 51: What is Marketing?<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 53: The nature of customer value<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 62: The Development of Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 65: The Scope of Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 69: Marketing, Consumption and Society<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 73: Chapter 1 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 74: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 74: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 75: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 79: Appendix 1.1: Careers in Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 81: Case 1: The Rapid Rise of SHEIN<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 81: Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 85: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 85: References<\/li>\n<li>Page 87: Chapter 2: Marketing Strategy and Planning<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 87: Chapter 2 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 91: Business and Marketing Strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 91: Business mission<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 94: Business definition<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 95: Growth objectives<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 101: Sources of competitive advantage<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 102: Tests of an effective strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 103: Marketing strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 104: Marketing Planning<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 107: Situation Analysis<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 108: External analysis<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 110: Internal analysis<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 111: SWOT analysis<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 114: Marketing Objectives<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 117: Marketing Tactics<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 118: Executing Marketing Campaigns<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 120: Assessing Marketing Campaigns<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 120: Control systems<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 120: Marketing metrics<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 122: Marketing and Business Performance<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 126: Chapter 2 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 126: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 127: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 128: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 133: Case 2: Sparking a Comeback: How BiC Reignited its Brand for a New Generation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 133: Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 136: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 136: References<\/li>\n<li>Page 138: Chapter 3: Understanding Customer Behaviour<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 138: Chapter 3 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 142: The Dimensions of Customer Behaviour<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 144: Who Buys?<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 146: How They Buy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 146: The information processing approach<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 149: The consumer decision journey<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 150: Consumer culture theory (CCT)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 154: Types of purchase decision<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 155: What are the Choice Criteria?<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 158: Influences on Consumer Behaviour<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 158: Personal influences<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 166: Social influences<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 172: Influencer Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 172: Impact<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 175: Influences on Organizational Buying Behaviour<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 176: The buy class<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 177: The product type<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 177: The importance of purchase<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 178: Features of organizational purchasing practice<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 182: Chapter 3 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 183: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 183: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 184: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 188: Case 3: Electrolux: Approaching Both the B2C and B2B Markets<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 189: Electrolux then and now<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 189: The structure of the Electrolux group<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 191: Electrolux branding and consumer behaviour<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 193: The world market: global competition regarding home appliances<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 195: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 196: References<\/li>\n<li>Page 196: Chapter 4: Marketing Research and Customer Insights<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 196: Chapter 4 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 199: The Role of Customer Insights<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 200: Marketing Information Systems<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 202: Internal Market Information<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 202: Marketing databases<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 205: Website analysis<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 207: Market Intelligence<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 207: Big data characteristics<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 208: Big data analysis<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 208: The challenges of big data<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 211: Social listening<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 213: Webscraping<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 215: Marketing Research<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 215: Ad hoc and continuous research<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 215: Custom and syndicated research<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 216: Exploratory, descriptive and causal research<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 216: Primary and secondary research<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 218: Approaches to Conducting Marketing Research<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 219: Stages in the Marketing Research Process<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 219: Initial contact<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 220: Research brief<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 220: Research proposal<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 220: Data collection<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 229: Data analysis and interpretation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 230: Report writing and presentation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 233: Chapter 4 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 234: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 234: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 235: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 239: Case 4: Got a Taste for Quorn? Marketing and Consumer Research on Dynamic Tastes and Values<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 239: Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 239: Background context<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 241: Responding to market trends<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 242: Challenges ahead<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 243: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 243: References<\/li>\n<li>Page 246: Chapter 5: Market Segmentation, Targeting and Positioning<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 246: Chapter 5 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 251: Segmenting Consumer Markets<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 253: Consumer Segmentation Criteria<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 253: Benefits sought<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 254: Purchase behaviour<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 255: Usage<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 257: Lifestyle<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 257: Age<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 260: Geography<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 262: Segmenting Organizational Markets<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 262: Organizational segmentation criteria<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 265: Criteria for Successful Segmentation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 266: Target Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 266: Undifferentiated marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 267: Differentiated marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 268: Focused marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 271: Customized marketing and personalization<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 276: Positioning<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 278: Developing a positioning strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 282: Repositioning<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 284: Chapter 5 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 284: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 285: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 286: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 290: Case 5: Powered by Influence: Tesla\u2019s Unconventional Path to a $1 Trillion Brand<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 290: Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 293: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 293: References<\/li>\n<li>Page 295: Chapter 6: Value through Products and Brands<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 295: Part 2: Creating Customer Value<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 296: Chapter 6 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 300: What is a Product?<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 302: Product Differentiation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 304: Core differentiation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 304: Actual differentiation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 309: Augmented differentiation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 311: Branding<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 311: The benefits of brands to organizations<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 313: The benefits of brands to consumers<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 315: Building Brands<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 315: Naming brands<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 317: Developing brands<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 321: Managing Brands<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 326: Managing Product and Brand Portfolios<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 332: Managing Brands and Product Lines Over Time: The Product Life Cycle<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 333: Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 334: Growth<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 335: Maturity<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 337: Decline<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 340: New Product Development<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 341: Managing the new product development process<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 343: Idea generation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 343: Screening<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 344: Concept testing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 344: Business analysis<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 344: Product development<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 345: Market testing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 346: Commercialization<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 348: Chapter 6 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 348: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 349: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 349: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 355: Case 6: Victoria\u2019s Secret and the Risk of Rebranding<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 355: Origins and early success<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 359: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 359: References<\/li>\n<li>Page 360: Chapter 7: Value through Services, Relationships and Experiences<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 360: Chapter 7 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 365: Servitization<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 366: The sharing economy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 368: The Unique Characteristics of Services<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 368: Intangibility<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 369: Inseparability<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 370: Variability<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 371: Perishability<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 373: Managing Services Enterprises<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 373: Physical evidence<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 373: People<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 377: Process<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 378: Service branding<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 381: Managing Service Quality<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 382: Service recovery<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 384: Relationship Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 387: Customer relationship management (CRM) systems<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 388: Customer loyalty and retention<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 390: Experiential Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 394: Marketing in Non-Profit Organizations<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 394: Characteristics of non-profit marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 395: Marketing procedures for non-profit organizations<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 399: Chapter 7 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 399: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 400: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 401: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 405: Case 7: IKEA: Creating Customer Experiences<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 406: Creating the customer experience<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 408: IKEA\u2019s experiential marketing practices<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 409: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 409: References<\/li>\n<li>Page 410: Chapter 8: Value through Pricing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 410: Chapter 8 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 414: Key Considerations When Setting Prices<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 414: Cost-based pricing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 416: Competitor-orientated pricing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 417: Market-led pricing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 421: Other Factors Influencing Price-Setting Decisions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 421: Positioning strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 423: New product launch strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 425: Product-line strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 426: Competitive marketing strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 427: Channel management strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 428: International marketing strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 431: Managing Price Changes<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 431: Circumstances<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 432: Tactics<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 435: Reacting to competitors\u2019 price changes<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 439: Customer Value through Pricing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 439: Cost management<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 440: Yield management<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 440: Dynamic pricing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 442: Subscription-based pricing and freemium<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 444: Chapter 8 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 444: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 445: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 445: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 449: Case 8: Aveeno Skincare: European Market Takeover<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 449: Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 449: Background<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 450: The skincare market<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 451: Entry into the European market<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 451: The cost of competing on low prices<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 452: Differentiate the brand<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 453: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 453: References<\/li>\n<li>Page 455: Chapter 9: Distribution: Delivering Customer Value<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 455: Part 3: Delivering and Managing Customer Value<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 456: Chapter 9 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 462: Types of Distribution Channel<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 462: Consumer channels<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 465: Business-to-business channels<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 467: Services channels<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 468: Channel Strategy and Management<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 468: Channel selection<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 470: Distribution intensity<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 472: Channel integration<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 475: Channel management<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 480: Retailing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 480: Major retail store types<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 481: Online retailing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 484: From multichannel to omnichannel retailing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 487: Key Retail Marketing Decisions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 487: Retail positioning<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 488: Store location<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 488: Product assortment<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 489: Price<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 489: Store atmosphere<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 493: Physical Distribution<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 493: Customer service<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 494: Order processing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 494: Inventory control<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 494: Warehousing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 496: Transportation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 497: Materials handling<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 498: Personal Selling<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 499: Personal selling skills<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 503: Sales Management<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 503: Designing the sales force<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 504: Managing the sales force<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 506: Chapter 9 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 507: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 507: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 508: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 512: Case 9: Bloom &#038; Wild: Transforming the Flower Trade<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 512: Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 512: Company overview<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 513: Sowing the seeds of success<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 513: The competition<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 514: The brand<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 514: Getting the product to market<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 515: The future<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 515: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 516: References<\/li>\n<li>Page 517: Chapter 10: Integrated Marketing Communications I: Mass Communications Techniques<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 517: Chapter 10 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 522: Integrated Marketing Communications<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 523: Stages in developing an integrated communications campaign<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 525: Organizing for campaign development<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 527: Advertising<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 528: Developing advertising strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 528: Defining advertising objectives<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 531: Setting the advertising budget<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 532: Message decisions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 533: Media decisions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 537: Executing the campaign<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 537: Evaluating advertising effectiveness<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 540: Sales Promotion<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 540: Sales promotion strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 541: Selecting the type of sales promotion to use<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 541: Consumer promotion techniques<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 545: Trade promotion techniques<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 546: Public Relations and Publicity<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 552: Sponsorship<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 553: The principal objectives of sponsorship<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 557: Managing sponsorship<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 560: Other Promotional Techniques<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 560: Exhibitions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 561: Product placement<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 562: Ambient advertising and guerrilla marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 564: Chapter 10 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 565: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 565: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 566: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 572: Case 10: Who Says University Marketing Has to Be Boring?<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 572: Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 578: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 578: References<\/li>\n<li>Page 580: Chapter 11: Integrated Marketing Communications II: Direct and Online Communications Techniques<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 580: Chapter 11 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 584: Direct Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 585: Direct mail<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 585: Email<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 589: Online Communications<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 589: Objectives of online communications<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 596: Social Media Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 596: From \u2018bowling\u2019 to \u2018pinball\u2019<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 598: The 6C model<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 602: The role of artificial intelligence (AI)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 604: The role of the metaverse<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 605: Search Engine Optimization<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 606: Content Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 606: Content marketing campaigns<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 608: The role of content marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 611: Online Advertising<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 611: Search engine advertising<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 614: Display advertising<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 617: Social and native advertising<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 619: Mobile Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 619: Proximity marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 620: Mobile applications (apps)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 623: Managing and Evaluating Online Campaigns<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 626: Chapter 11 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 627: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 627: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 628: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 633: Case 11: LEGO: Developing a Digital Marketing Strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 633: Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 634: LEGO\u2019s social media marketing strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 635: LEGO\u2019s use of influencer marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 636: LEGO\u2019s use of AI in its digital marketing strategy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 637: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 637: References<\/li>\n<li>Page 638: Chapter 12: The Marketing Environment and Sustainability<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 638: Part 4: The Environmental Context of Marketing<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 639: Chapter 12 Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 644: Economic Forces<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 644: Economic growth and unemployment<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 645: Interest rates and exchange rates<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 646: Taxation and inflation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 650: Social Forces<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 650: Demographic forces<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 652: Social and cultural forces<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 655: Political and Legal Forces<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 656: Pro-competitive legislation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 658: Consumer legislation<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 658: Codes of practice<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 660: Ecological Forces<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 660: Climate change<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 661: Pollution<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 663: Animal testing of new products<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 663: The circular economy<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 666: Corporate social responsibility<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 670: The consumer movement<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 671: Technological Forces<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 675: Environmental Scanning<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 678: Chapter 12 Summary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 679: Study questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 679: Suggested reading<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 680: References<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 684: Case 12: Finisterre: Innovating Through Purpose and Design<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 684: Introduction<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 689: Questions<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 689: References<\/li>\n<li>Page 691: Glossary<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 691: Glossary<\/li>\n<li>Page 704: Author index<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 704: Author index<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 704: A<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 705: B<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 707: C<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 709: D<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 711: E<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 711: F<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 712: G<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 714: H<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 716: I<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 716: J<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 717: K<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 719: L<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 720: M<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 723: N<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 723: O<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 724: P<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 726: Q<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 726: R<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 728: S<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 731: T<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 732: U<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 732: V<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 733: W<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 734: X<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 735: Y<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 735: Z<\/li>\n<li>Page 737: Brands and Companies index<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 737: Brands and Companies index<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 737: A<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 738: B<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 740: C<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 741: D<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 742: E<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 743: F<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 743: G<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 744: H<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 745: I<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 745: J<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 746: K<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 746: L<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 747: M<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 749: N<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 750: O<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 750: P<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 751: Q<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 751: R<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 752: S<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 754: T<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 755: U<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 755: V<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 756: W<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 757: X<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 757: Y<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 757: Z<\/li>\n<li>Page 758: Subject index<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 758: Subject index<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 758: A<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 759: B<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 761: C<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 765: D<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 767: E<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 768: F<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 768: G<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 769: H<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 769: I<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 770: J<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 770: K<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 771: L<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 771: M<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 774: N<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 774: O<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 775: P<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 778: Q<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 779: R<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 779: S<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 782: T<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 782: U<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 783: V<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 783: W<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 783: Y<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Page 783: Z<\/li>\n<li>Page 784: Accessibility Content: Text Alternatives for Images<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 784: Figure 1.1 Extended Description (Chapter 1)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 785: Figure 1.2 Extended Description (Chapter 1)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 786: Figure 1.3 Extended Description (Chapter 1)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 787: Figure 2.1 Extended Description (Chapter 2)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 788: Figure 2.2 Extended Description (Chapter 2)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 789: Figure 2.3 Extended Description (Chapter 2)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 790: Figure 2.4 Extended Description (Chapter 2)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 791: Figure 2.5 Extended Description (Chapter 2)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 792: Figure 3.1 Extended Description (Chapter 3)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 793: Figure 3.2 Extended Description (Chapter 3)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 794: Figure 3.3 Extended Description (Chapter 3)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 795: Figure 3.5 Extended Description (Chapter 3)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 796: Figure 3.6 Extended Description (Chapter 3)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 797: Figure 3.7 Extended Description (Chapter 3)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 798: Figure 1 Extended Description (Chapter 3)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 799: Figure 2 Extended Description (Chapter 3)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 800: Figure 3 Extended Description (Chapter 3)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 801: Figure 4.1 Extended Description (Chapter 4)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 802: Figure 4.2 Extended Description (Chapter 4)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 803: Figure 4.3 Extended Description (Chapter 4)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 804: Figure 4.4 Extended Description (Chapter 4)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 805: Figure 4.5 Extended Description (Chapter 4)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 806: Figure 4.6 Extended Description (Chapter 4)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 807: Figure 4.7 Extended Description (Chapter 4)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 808: Exhibit 1 Extended Description (Chapter 4)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 809: Figure 5.1 Extended Description (Chapter 5)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 810: Figure 5.2 Extended Description (Chapter 5)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 811: Figure 5.3 Extended Description (Chapter 5)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 812: Figure 5.4 Extended Description (Chapter 5)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 813: Figure 5.5 Extended Description (Chapter 5)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 814: Figure 5.6 Extended Description (Chapter 5)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 815: Figure 5.7 Extended Description (Chapter 5)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 816: Figure 5.8 Extended Description (Chapter 5)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 817: Figure 5.9 Extended Description (Chapter 5)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 818: Figure 6.1 Extended Description (Chapter 6)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 819: Figure 6.2 Extended Description (Chapter 6)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 820: Figure 6.3 Extended Description (Chapter 6)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 821: Figure 6.4 Extended Description (Chapter 6)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 822: Figure 6.5 Extended Description (Chapter 6)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 823: Figure 6.6 Extended Description (Chapter 6)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 824: Figure 1 Extended Description (Chapter 6)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 825: Figure 9.1 Extended Description (Chapter 9)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 826: Figure 9.2 Extended Description (Chapter 9)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 827: Figure 9.3 Extended Description (Chapter 9)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 828: Figure 9.4 Extended Description (Chapter 9)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 829: Figure 9.5 Extended Description (Chapter 9)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 830: Figure 10.1 Extended Description (Chapter 10)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 831: Figure 10.2 Extended Description (Chapter 10)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 832: Figure 10.3 Extended Description (Chapter 10)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 833: Figure 10.4 Extended Description (Chapter 10)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 834: Figure 10.5 Text Alternative (Chapter 10)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 835: Figure 11.1 Text Alternative (Chapter 11)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 836: Figure 11.2 Text Alternative (Chapter 11)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 837: Figure 11.3 Text Alternative (Chapter 11)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 838: Figure 11.4 Text Alternative (Chapter 11)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 839: Figure 12.1 Text Alternative (Chapter 12)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 840: Figure 12.2 Text Alternative (Chapter 12)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 841: Figure 12.3 Text Alternative (Chapter 12)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 842: Figure 12.4 Text Alternative (Chapter 12)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 843: Figure 12.5 Text Alternative (Chapter 12)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 844: Figure 7.1 Extended Description (Chapter 7)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 845: Figure 7.2 Extended Description (Chapter 7)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 846: Figure 7.3 Extended Description (Chapter 7)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 847: Figure 7.4 Text Alternative (Chapter 7)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 848: Figure 8.1 Text Alternative (Chapter 8)<\/li>\n<li>&nbsp;&nbsp;&nbsp;&nbsp;Page 849: Figure 8.2 Text Alternative (Chapter 8)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>British Library Cataloguing in Publication Data A catalogue record of this book is available from the British Library Portfolio Manager: Rosie Churchill Content Developer: Umeeka Raichura Content Product Manager: Ali Davis Marketing Manager: Ros Letellier Text design by Kamae Design Cover Design by Adam Renvoize Published by McGraw-Hill Education. Copyright \u00a9 2026 by McGraw-Hill Education. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":261068,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[54315],"class_list":["post-261069","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english","tag-john-fahydavid-jobbersvend-hollensen-david-jobber-svend-hollensen"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/1kitap1.com\/en\/wp-json\/wp\/v2\/posts\/261069","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/1kitap1.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/1kitap1.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/1kitap1.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/1kitap1.com\/en\/wp-json\/wp\/v2\/comments?post=261069"}],"version-history":[{"count":0,"href":"https:\/\/1kitap1.com\/en\/wp-json\/wp\/v2\/posts\/261069\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/1kitap1.com\/en\/wp-json\/wp\/v2\/media\/261068"}],"wp:attachment":[{"href":"https:\/\/1kitap1.com\/en\/wp-json\/wp\/v2\/media?parent=261069"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/1kitap1.com\/en\/wp-json\/wp\/v2\/categories?post=261069"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/1kitap1.com\/en\/wp-json\/wp\/v2\/tags?post=261069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}