{"id":264037,"date":"2026-07-15T01:50:52","date_gmt":"2026-07-14T22:50:52","guid":{"rendered":"https:\/\/1kitap1.com\/en\/issues-mark-odonnell-sue-hawkes-jill-young\/"},"modified":"2026-07-15T01:50:52","modified_gmt":"2026-07-14T22:50:52","slug":"issues-mark-odonnell-sue-hawkes-jill-young","status":"publish","type":"post","link":"https:\/\/1kitap1.com\/en\/issues-mark-odonnell-sue-hawkes-jill-young\/","title":{"rendered":"Issues – Mark ODonnell Sue Hawkes Jill Young"},"content":{"rendered":"
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With experience, the team got better at working the system and using the long-term list more effectively. \u201cSometimes the solution is simply to say, \u2018We\u2019re not doing this right now,\u2019 and drop it into the 90-day list,\u201d he said. Travis said an Issues List generates confidence that solutions can be found for any issue. \u201cI like to say, \u2018It\u2019s not a problem if it\u2019s an issue.\u2019 Because once it\u2019s on the Issues List, we can deal with it.\u201d This points to a deeper layer of the tool\u2014the capacity to see when there is an issue.<\/p>\n

Travis sees this as a good indicator of a team member\u2019s ability to \u201cGet it\u201d when it comes to their role. For example, neat work areas are a part of the culture at Catco. \u201cIf a leader walks by workstations that are a total mess and doesn\u2019t even notice, that\u2019s a Get-it problem,\u201d Travis said. \u201cThey don\u2019t see the issue as an issue\u2014 and that\u2019s where trouble starts.\u201d<\/p>\n

In his experience, only two types of issues can truly bite a business. \u201cOne is the issue people do not have the courage to tell you about. The other is the one they don\u2019t even realize exists.\u201d The real question for leaders is what kind of culture they\u2019re building. \u201cIf people aren\u2019t raising their hands, you\u2019ve got to ask: What is it about this place that makes them stay quiet?\u201d<\/p>\n

he said. Once an issue makes a list, IDS is a winning formula for solving it. Travis got a reminder of how much more productive meetings are with structure when he attended an external meeting about local economic development. \u201cThe only agenda was basically: sit around and talk about it,\u201d he said. \u201cIt was brutal.\u201d Travis had a similar experience during his time in the Air Force, where meetings often had the same problem: \u201cThe agenda was just to talk.\u201d<\/p>\n

It\u2019s all a reminder of the drift that will happen in most meetings without a commitment to IDS. And even with Catco\u2019s commitment to it, Travis said it still takes reminders and discipline to stay on track. \u201cIt\u2019s easy for a good company to slip from IDS into D-D-D-D\u2014just Discuss, Discuss, Discuss, Discuss.\u201d The key is shared language. \u201cWhen everyone understands that we\u2019re here to Identify, Discuss, and Solve, we can rein it back in when people start to wander.\u201d<\/p>\n

OceanofPDF.com Time to take a breath and reorient. Because we are about to drill down to the heart of everything. The core of this book, yes. But also the central skill that separates great leaders and Leadership Teams from the average. The subject of this chapter is the pivot point that can permanently change the way problems, challenges, and opportunities are approached in any business.<\/p>\n

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\u201cIssues is built on a proven model with clarity around the next steps to grow your business. The approach drives improved communications, creates a transparent organization, and builds the foundation for the most important result: growth.\u201d \u2014Rhoda Olsen, vice chair of the board of directors for Great Clips, Inc. \u201cI\u2019ve personally witnessed how Sue Hawkes\u2019s guidance through the EOS process is beneficial and impactful, and with co-authors Mark O\u2019Donnell and Jill Young, she expands on this careful and strategically sound approach in Issues. One of the most organized and insightful people I\u2019ve ever met, Sue\u2019s clear communication style makes learning this process even easier.\u201d<\/p>\n

\u2014Merrilee Kick, founder and former CEO of BuzzBallz\/Southern Champion LLC \u201cIssues are the invisible friction that slows down greatness. In Issues, Hawkes, O\u2019Donnell, and Young show you how to unleash the full potential in your team, making each day more effective and each quarter more profitable. Your human capital is your most valuable capital and Hawkes, O\u2019Donnell, and Young\u2019s wise words help you tap its full potential.\u201d<\/p>\n

\u2014Lewis Schiff, chairman of the board of Birthing of Giants and author of Business Brilliant \u201cIssues resolution has always been THE ISSUE! This book is a wonderful set of principles that (applied diligently!) can move any business forward.\u201d \u2014Andy Byma, president of Weather Shield Roofing Systems \u201cEntrepreneurs don\u2019t lack ambition; they get stuck in messy issues.<\/p>\n

With decades of EOS wisdom, O\u2019Donnell, Hawkes, and Young show you exactly how to work through them\u2014quickly, decisively, and collaboratively\u2014so your team grows stronger with every challenge. Consider this your guide to turning friction into fuel.\u201d \u2014Shannon Waller, author of The Team Success Handbook and Multiplication by Subtraction \u201cIssues strips away the noise and shows what actually works.<\/p>\n

O\u2019Donnell, Hawkes, and Young offer a grounded, real-world system for solving problems quickly and running a healthier, more aligned organization.\u201d \u2014Camille Burns, CEO of the Women Presidents Organization \u201cI\u2019ve seen firsthand how EOS helps leaders across the roofing industry tackle challenges head-on. Issues brings that same clarity and energy, offering practical tools that transform frustration into momentum and growth.<\/p>\n

This book reflects Hawkes, O\u2019Donnell, and Young\u2019s commitment to building high-trust teams and solving problems fast\u2014an invaluable resource for any organization striving for greatness!\u201d \u2014Jon Gardner, senior leader of strategic partnerships and learning and development at Owens Corning \u201cThere is a reason that the Issues List takes 60 minutes of the weekly L10.<\/p>\n

If a company can identify the key issues and quickly solve them, it is on the winning path. O\u2019Donnell, Hawkes, and Young show you how to do that very thing.<\/p>\n<\/blockquote>\n

This is a short excerpt from the opening of “” by Unknown, quoted for review and introduction purposes. All rights belong to the copyright holders.<\/em><\/p>\n

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