Growing Physician Leaders – Mark Hertling

What the leader wants to do depends on his or her style, the audience, and the objective. A leader might apply several methods of influence:13 Pressure or directive method Leaders use this method to express a specific demand, with either an implied or explicit suspense. For a trained soldier, hearing the words “hit the dirt, incoming!”

from a person in authority or someone familiar with the sound of incoming artillery usually generates an immediate response. No one needs to discuss a suspense date or how fast the person should fall to the ground. For a trained healthcare professional, the announcement of a code over a loudspeaker generates a similar response. Authoritative request With this influence technique, someone in a position of authority uses that authority as a basis for a request. It usually involves specific requirements and completion deadlines, with negative repercussions for unmet achievement.

“If your son cuts his cast off one more time before the end of this month, his arm will not heal and he’ll never throw a baseball again,” the orthopedic surgeon might say. In the army, anything a drill sergeant says to a new trainee is an example of an authoritative request. Exchange In this technique, the leader provides some desired action or item in trade for compliance with the request. A cardiovascular surgeon might offer a series of lectures on heart disease in exchange for the donation of money for a new CV clinic.

A commander might promise a four-day pass for all those who contribute to passing a maintenance inspection. A personal appeal This method might be used when a leader asks a follower to comply with a request based on loyalty or friendship, while at the same time knowing it is the right thing to do.

A family practice physician who knows a patient is not taking prescribed medication might tell the individual he feels concerned that his failure to comply could result in added complications, and that the patient will need to find another doctor if he continues to ignore the prescription. A colonel might remind his troops that he is asking them to accomplish a tough mission because of their oath of allegiance to defend the country.

Rational persuasion This technique requires the leader to provide data or logical arguments as to how the request relates to the objective. In this method, the leader must provide evidence in the form of research findings, strong anecdotes, or illustrations of what has worked in the past. All armor officers know the maxim, “Don’t use tanks in urban environments without the support of infantry,” because the directive has behind it a host of data, historical anecdotes, and negative illustrations that describe what happens when someone violates this rule.

Publishing Notice: This book is not intended to replace a one-on-one relationship with a qualified healthcare professional but as a sharing of knowledge and information from the research and experience of the author. You are advised and encouraged to consult with your healthcare professional in all matters relating to your health and the health of your family.

The publisher and authors disclaim any liability arising directly or indirectly from the use of this book. Author’s Note: This book contains many stories. In order to preserve the privacy of some of those involved, I have disguised some of their names, appearances, and aspects of their personal stories so they are not identifiable. Stories may include composite characters. Electronic edition published 2016 by RosettaBooks. All rights reserved. No portion of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopy, recording, or any other—­except for brief quotations in printed reviews, without the prior written permission of the publisher.

RosettaBooks editions are available to the trade through Ingram distribution services, ipage.ingramcontent.com or (844) 749-4857. For special orders, catalogues, events, or other information, please write to [email protected]. ISBN (EPUB edition): 9780795348099 ISBN (MOBI edition): 9780795348105 For other life-changing resources from Florida Hospital, please visit: FloridaHospitalPublishing.com FloridaHospital.com CreationHealth.com Dedicated to those on the front line of healthcare: — The doctors, nurses, clinicians, administrators — Who are my new “battle buddies” in this, my second career.

They are in every way of the same selfless ilk Of the heroes I previously served alongside. Contents Foreword Preface Introduction Chapter 1 War Story Chapter 2 War Story Chapter 3 War Story Chapter 4 War Story Chapter 5 War Story Chapter 6 War Story Chapter 7 War Story Chapter 8 War Story Epilogue Acknowledgments About the Author About the Publisher Hear More from Mark Hertling OceanofPDF.com Foreword Hospitals and clinics worldwide deserve to be led by top-notch ethical leaders—and Mark Hertling knows a great deal about ethical leadership.

A graduate of the United States Military Academy at West Point with almost four decades of service in the US Army, Mark has taken his leadership education, experiences, and insights and provided healthcare professionals with a brilliant, easy-to-understand book on leadership in healthcare.

This is a short excerpt from the opening of “” by Unknown, quoted for review and introduction purposes. All rights belong to the copyright holders.

Book Information

• Unique ID: 0c66758f4dbe8015
• File Extension: .pdf
• File Size: 2,878,291 bytes (2.745 MB)
• Title: –
• Author: Unknown
• ISBN: 9780795348099, 9780795348105, 9789241564199
• Pages: 185
• Language: English (en)

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