Inclusive Design Design For The Whole Population – Cherie Lebbon

Other practical considerations include allowing enough time for the group to be recruited, enough time to generate a topic guide that will elicit the correct information, and enough time to carry out and analyse the result of the group. Further, financial provision should be made to pay travel expenses, for a venue, for refreshments and make individual payments. The importance of users It is important that the interaction of users adds to, rather than interrupts the flow of the design process.

Their involvement should be seen as intrinsic, rather than something that has to be done to satisfy the requirements of the project. It is accepted that it will be a rare project that will involve users at all these three stages, however, it is believed that the earlier the user involvement, the more effective its influence will be. The key objective of involving users is in empathising with their needs and desires. We must understand the context and environment within which a product is to be used, how the user interacts with that environment and therefore the products within it.

This ethnographic and empathic understanding of others is a vital first step on the path to effective inclusive design. Case Studies There follows two case studies of Alloy projects that illustrate the practical application of inclusive design principles. The first case study, describing the design of a cordless telephone for BT, illustrates how inclusive design principles can be integrated into the design process for a mass consumer product. The second case study. Kettlesense, represents a speculative, but comprehensive inclusive design project, carried out in response to the 2001 DBA Design Challenge: Innovation through Inclusive Design.

Case Study 1 BT Communications Products: Freestyle 60 Since its inception in 1999, Alloy has designed the majority of BT’s domestic products. The Alloy team has been working on BT products for over 1 0 years. Following on from the success of the corded ‘Big Button’ phone (Figure 51.2), Freestyle 60 represents a distinctive example of inclusive design in a cordless format. Background As cordless phones come down in price and become more mainstream and widely available, the barriers to purchase are reduced to issues of detail preference.

Many phone users don’t make the switch from corded phones to cordless simply because they don’t want to compromise on keypad size or earpiece comfort.

British Library Cataloguing in Publication Data A catalog record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data A catalog record for this book is available from the Library of Congress. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms of licences issued by the Copyright Licensing Agency.

Enquiries concerning reproduction outside those terms should be sent to the publishers. ISBN 978-1-85233-700-1 ISBN 978-1-4471-0001-0 (eBook) DOI 10.1007/978-1-4471-0001-0 http:/ /www.springer.co. uk © Springer-Verlag London 2003 Originally published by Springer-Verlag London Limited in 2003. Second printing 2003 The use of registered names, trademarks etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant laws and regulations and therefore free for general use. The publisher makes no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions that may be made.

Typesetting: Electronic text files prepared by editors 69/3830-54321 Printed on acid-free paper SPIN 10957158 Inclusive Design: design for the whole population Edited by John Clarkson Roger Coleman Simeon Keates Cherie Lebbon Springer Foreword Inclusive Design plants the flag of universal needs and expectations firmly at the summit of global business development and I am grateful to its quartet of editors and to its many distinguished contributors for sharing their knowledge and ideas in this way.

There is still more work to be done in both future research and in applying the ideas and principles to products and services that are generated by businesses and government. This is a starting point ~ now read on … The challenge of designing inclusively for the whole population is not just a matter of social urgency – it has become one of the defining business priorities of the age.

This is a short excerpt from the opening of “” by Unknown, quoted for review and introduction purposes. All rights belong to the copyright holders.

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